#ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. The seller can't, but it will time out. (Please let me know if I am wrong, and can file sooner, as I am new to this.) Hi, I made purchase on ebay 29 August. Select More actions beside your item and then I didn't receive it. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. I don't think it is about the price because the item I bought was used (albeit once) and a BNWT version of the item sold for the exact same price, so I think it would be unreasonable for the seller to expect more. To find the seller’s email address: On Etsy.com, click the Your Account icon. if it is factory sealed, or was used/registered etc. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. No, you can't escalate until after the full 8 days, even if seller doesn't respond at first they still have that time. No seller is going to accept PayPal for a ‘collection only’ item because the buyer could just say they never received it. Hi, I bought an item 2 weeks ago and it should have easily been delivered over a week ago. by REBboutique. ... and as I said this item was the only one of its kind on Etsy. by REBboutique. Your seller needs to ship now. Its still possible that the item will turn up, flooding in many areas is still causing disruption to services. ebay are well able to know how many claims have been made against the seller and no you have to wait 8 days to escalate. He wants either the purchase or the money. eBay's MBG is superior to Paypal's for Item Not Received, as eBay require proof of delivery, whereas Paypal only require proof of postage. Seller did not respond to my ebay messages. To get started, select the item that's not arrived above, or follow these steps: Go to Purchase history. He doesn't have it and you have his money. Let the seller know your item hasn't arrived. If the seller logs in to PayPal they will see shipping instructions on the Details page telling them OK to Ship . Link for contact info - seller will also have your contact details, http://www.ebay.co.uk/sch/ebayadvsearch?_sofindtype=9, If no response or item then escalate the case for eBay to take over, You have done all that you can so far & either some unforeseen events have happened for seller not to respond or seller is not willing to sell item for the price you have paid for it. That is why the Money Back Guarantee exists to protect you in these circumstances. After this, eBay will step in. Thanks, ---------------------------------------------------------------------------------------------------. I recently purchased a onesie on ebay and after 5 days of not receiving the item decided to contact the seller directly to check what postage method was used. 5.Select ‘Item dispute’, click Continue and follow the on-screen instructions. Provided you pay by paypal you are well protected and the seller has nothing to gain by doing this deliberately. If your buyer reports that they didn't receive an item, we give you options for responding to them. Have not received item I ordered, seller not responding well Jump to solution. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. I had a buyer put in for an item not received - they didn't contact me first. Some sellers may also be able to send you out a replacement item, if they have one. I contacted the seller and they sent another one in July. by ... Have not received item I ordered, seller not responding well Jump to solution. Dont rush into feedback, just carry on with the dispute, ask ebay  to decide when the option appears in the dispure after 8 days(usually to the minute) and then leave calm factual feedback as a reflection of how you feel about the transaction, when its ended. eBay Seller not responding to questions about an item ingodwetrust4ev erjohn. The seller using the ‘collection only’ won’t want to be paid via PayPal, it’s just that eBay now require Paypal to be an option. All too often buyers leave negative just because theyve seen another member (who might be wrong/lying/impatient)   leave negative and it escalates very quickly and in some cases very unfairly. Correct. This is a totally different situation from an uncleared eCheck. Ebay have a new scam, where they stop you from selecting item, and page is not responding, so you call the number for ebay, that cost 99cent per minute, it's a scam, waiting till the next day or a few days and it will likely work again. I sent ebay message to seller to enquire about the item. eBay Seller not responding to questions about an item Options. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be … {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Click Purchases and reviews. ... PayPal actually has various policies in place to prevent crooks from running their scams on ebay. The order total is the value of the items purchased plus shipping and tax. I bought something on Ebay on the 21st of September and payed for it on the same day. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Note: If you are a CD/Book collector: I would not suggest buying an item in Used-Good condition as it will by definition show signs of wear and use. Dont rush into feedback, just carry on with the dispute, ask ebay to decide when the option appears in the dispure after 8 days(usually to the minute) and then leave calm factual feedback as a reflection of how you feel about the transaction, when its ended. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. Have not received item I ordered, seller not responding well Jump to solution. I have tried contacting the seller and he is not responding to me at all. The seller Mr. Ankur Rana 9829580204 is not responding on phone. Item not as described and seller not responding Hi, I purchased a mobile phone, I received it but it is faulty and I want to return it for a refund. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. You have probably done your dough, unless there is no tracking, in which case a Paypal case should be possible. thanks for reply helen, i managed to speak to the seller and was told item posted, and she will reply with tracking info, still not replied however she has logged into ebay and changed her username/seller id, how i do not know, but the seller id is now a different username entirely but with same items and feedback , have now requested contact info from 2nd id from ebay , But I can't think of a reason right now why it isn't a good idea for a buyer to use Paypal when picking up an item. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a … To find the seller’s email address: On Etsy.com, click the Your Account icon. ... Permalink; Print; Email to a Friend; Report Inappropriate Content; ingodwetrust4ev erjohn. by ... Have not received item I ordered, seller not responding well Jump to solution. I knew the seller was in NY, so I messaged her asking if she was able to ship it and if not, to give me a refund. But I can't think of a reason right now why it isn't a good idea for a buyer to use Paypal when picking up an item. I recently purchased a onesie on ebay and after 5 days of not receiving the item decided to contact the seller directly to check what postage method was used. The buyer is saying that he has not received the purchase, not that you did not ship it. I have sent him two messages asking about the shipment. You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. It's the perfect scam My user ID: oasisjo I am posting this as a warining or last option to Ebay India. In your My eBay Account area, under Seller Account→Buyer Requirements, there’s an area where you can specify who can bid on or buy your items. Scroll to the bottom of the receipt and click the seller… Click View receipt next to the order you’re interested in. The item you receive may not exactly match the photo, but will contain the same content. The problem is that the seller has not yet marked the shipment as shipped or tried to contact me. Click Purchases and reviews. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by eBay Money Back Guarantee and can ask the seller for a refund. ... PayPal actually has various policies in place to prevent crooks from running their scams on ebay. Or what should I do? Padmini reply to my Mail also:thati_padmini@rediffmail.com. Can you not request the sellers details and give him/her a telephone call and chase it up that way ? I bought an item 2 weeks ago and it should have easily been delivered over a week ago. It should have arrived by now so I messaged the seller on Monday to ask when it had been posted and she didn't respond. When I will get them? Hi, okay I will do that. I've read not to open a case with both eBay and PayPal simultaneously.. The seller responded once but did not provide enough detail to establish item state. I never received that one either. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. but hes not responding to my emails so i don’t really know I suggest you be far, far, faaaaaarrrrrr more patient. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Are you a seller looking to respond to an item not received case? I really want the item and have waited patiently for it because the seller had a 100% feedback, the latest pos feedback just a day before I bought my item, and all the comments talk about fast delivery and item as described. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. If you're happy to wait a little longer, that's fine, but bear in mind that the case will time out in the seller's favour 30 days after opening if you don't escalate. Not only is there the 21-day earnings hold policy for new sellers, but they also have other restrictions on their accounts, which are eventually lifted as the seller provides more info. Hi i won a bid for a coat on 15th December, its now the 24th December and the item hasnt even been marked as dispatched yet! Some sellers may also be able to send you out a replacement item, if they have one. Once a buyer opens a request for a refund when they haven't received an item, you must reply within 8 calendar days to resolve the problem with the buyer or the buyer can ask us to step in and help. I ordered it on Friday, it says the seller still needs to ship item. Anyone know if I can contact ebay before the 8 day period as it seems this seller is making a habit of not shipping items and failing to communicate just want to warn other buyers because while my case is ongoing other buyers might have this happen to them also. Two weeks is plenty of waiting time, I think all you can do is to escalate the case as other have said and get your money back. I'm not sure what I can do now as I can either escalate the case or wait it out for a bit but I am very frustrated that the seller has not even remotely communicated with me in these two weeks. 2011 and i was the only one of its kind on Etsy out a replacement,. 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